Your feedback can help services spot issues that are affecting care for you and your loved ones.
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We share the value that the public's voices bring to health and social care services. Read about our work and the next steps we plan to take.
Your health and social care champion
We make sure NHS and social care decision-makers hear your voice and use your feedback to improve care.
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News and views
Eye care costs a barrier for people on low incomes
New research reveals costs of additional eye care services are likely to deter some people from visiting…
News
Improving delivery of NHS letters
Following your feedback, we have been working with Royal Mail and a coalition of NHS and patient…
Blog
"Instead of taking my complaint seriously and fixing the problems in their system, the hospital staff just circle the wagons and deflect. I feel let down by the NHS."
Latest reports and publications
Seeing clearly? Our report on people's experiences of using opticians
Our latest research found that costs for additional services when…
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A strain on sight: Waiting for NHS specialist eye care
Our new report warns long waits for eye care are having a huge impact…
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Advice and information
Your right to an NHS dentist
Does signing up with your dentist work the same way as registering with your GP? If you think the answer is yes, you're not alone.
How do I choose the right care home?
Finding a suitable care home for you or a loved one can be difficult. Knowing what to look for and what questions to ask can make the decision easier…
Someone I love has died - where can I find support?
Take a look at our advice article on the organisations and groups that can support you if you’re grieving.
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