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Read our annual report 2023 - 24
We share the value that the public's voices bring to health and social care services. Read about our work and the next steps we plan to take.
Your health and social care champion
We make sure NHS and social care decision-makers hear your voice and use your feedback to improve care.
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News and views
Appointment agony: Leonora's fight for care
Poor access to GP care is affecting Leonora's health.
Blog
Action on vaping after young people speak out
The government's Tobacco and Vapes Bill promises to create a "smoke-free generation", but can…
Blog
An empathic nurse can make all the difference. The nurse said she could stop at any point and a colleague could come in during the procedure. I remember thinking I didn't know that was an option.
Latest reports and publications
A pain to complain: Why it’s time to fix the NHS complaints process.
Our new report warns people face many barriers to making a complaint…
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Front and centre: Our annual report 2023 – 2024
Our 2023 – 24 annual report outlines how the public’s stories have…
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Advice and information
Hospital discharge: What you need to know?
Hospital discharge processes are in place to help you leave hospital safely. Whether you're returning home or, moving onto another care provider…
Getting a second opinion about your care
A second opinion is when you choose to request the expertise of another healthcare professional after you've been given a diagnosis or treatment…
What should I do if my GP removes me from their list?
GP practices very rarely remove patients from their list. If you are removed from a GP practice, you may need to register with a new one.
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