1. Our policies on information governance

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    Find out more about how we collect, process and store data.

  2. The year ahead - Our plan for 2018 - 2019

    Report -

    Find out more about our plans for 2018/19.

  3. Our public Committee Meeting August 2018 supporting materials

    Report -

    Find out what more about what we'll be talking about at our public Committee Meeting.

  4. Our Quality Statements

    Report -

    Each local Healthwatch works in an area with its own unique issues but there are specific statutory activities which every local Healthwatch must undertake and it is important that this work is consistent.

  5. What people have told us about mental health

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    For the past three years, mental health has been the number one health and social care issue for the Healthwatch network. Take a look to see what people have told Healthwatch about their experiences.

  6. What's it like being a carer?

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    Our briefing published today brings together the views and experiences of 5,447 carers from over 27 communities across England. Take a look to see what people told Healthwatch about their experiences.

  7. Making your voice count 2018

    Report -

    Read our award winning stories from this year's Healthwatch Network Awards.

  8. What people have told us - a review of our evidence July - September 2018

    Report -

    Find out what the public have been telling us about health and social care over the last three months.

  9. Healthwatch 2018 supporting materials

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    Attended Healthwatch 2018 and wanted to look back at some of the presentations from the sessions? Here we share supporting materials from the day.

  10. Our public Committee Meeting October 2018 supporting materials

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    Take a look at our papers for our upcoming Committee Meeting.

  11. State of support - local Healthwatch finances 2018/19

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    Our latest report sets out what funding the Healthwatch network has received to carry out its statutory activities in 2018/19.

  12. Emergency readmissions: What's changed one year on?

    Report -

    New research indicates spike in emergency readmissions to hospital over the last year. Our report calls on NHS to fix the data gaps to help understand why.

  13. Our annual report 2017/18

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    Last year 406,567 people told us what matters most to them about health and social care. These views have been placed into over 2,000 reports, informing services about the improvements that people would like to see.

  14. Our public Committee Meeting February 2019 supporting materials

    Report -

    Take a look at our papers for our upcoming Committee Meeting.

  15. What people have told us about health and care: October - December 2018

    Report -

    Find out what the public have been telling us about health and social care over the last three months.

  16. What does the evidence say about public engagement?

    Report -

    A research review highlights key themes and gaps in the evidence about involving people in decisions on health and care.

  17. People's views on A&E waiting times

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    Our new research explores what matters most to people when seeking emergency care.

  18. What would you do? Alternative formats

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    Download and view our accessible versions of our surveys to better understand what you would do to improve your local NHS.

  19. The year ahead - Our plan for 2019/20

    Report -

    Find out about our plans and what we want to achieve in 2019/20.

  20. What people have told us about health and social care: January to March 2019

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    Find out what the public have been telling us about health and social care from January - March this year.

  21. Our public Committee Meeting May 2019 - supporting materials

    Report -

    Find out what happened at our public Committee Meeting.

  22. Why it’s important to review the care of people with dementia

    Report -

    Read our latest research to find out if people with dementia are getting the support they need.

  23. Mental health and the journey to parenthood

    Report -

    Find out what's working well for people and what needs to improve when it comes to people about their mental health experiences before, during and after pregnancy, in our new report.

  24. Creating a learning culture in social care

    Report -

    Our findings suggest that councils are not currently making the most of their annual complaints reports as an opportunity to demonstrate how responsive they are to feedback. Read our report to find out more.

  25. Our public Committee Meeting September 2019 supporting materials

    Report -

    Take a look at our papers for our September Committee Meeting.

  26. What people have told us about health and social care: April to June 2019

    Report -

    Find out what the public have been telling us about health and social care from April to June this year.

  27. There and back - what people tell us about their experiences of travelling to and from NHS services

    Report -

    Find out what's working well for people and what needs to improve when it comes to people's experiences of travelling to and from NHS appointments, in our new briefing.

  28. Mental health - the public's number one issue for 2016

    Report -

    77 local Healthwatch have identified mental health services as a key priority for 2016.

  29. Making your voice count 2019

    Report -

    Take a look at the award winning stories from this year's Healthwatch Network Awards.

  30. What are the top health and care issues where you live?

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    We asked the Healthwatch network what the most important health and social care issues were for local residents. Find out more.

  31. Our public Committee Meeting November 2019 supporting materials

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    Take a look at our papers for our November Committee Meeting.

  32. What have people been telling us: July - September 2019

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    Find out what the public has been telling us about health and social care from July to September this year.

    This briefing also looks at emerging themes across services and examines what people have been telling us about support for incontinence.

  33. Shifting the mindset: a closer look at NHS complaints

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    Hospitals need to do more to show patients how the NHS is learning from mistakes. Read our latest report to find out more.

  34. Our annual report 2018-19

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    Last year, Healthwatch supported over 336,000 people to share their story about health and social care. These views resulted in over 7,200 recommendations to services about the improvements that people would like to see.

  35. Young people's mental health and wellbeing research

    Report -

    Find out what young people told us they want from mental health support and services.

  36. State of Support - local Healthwatch finances 2019/20

    Report -

    Our latest report sets out what funding the Healthwatch network has received to carry out its statutory activities in 2019/20.

  37. What matters to people using A&E

    Report -

    Our latest briefing illustrates the chain of factors which impact on people's experiences in A&E.

  38. Our Public Committee Meeting March 2020 supporting materials

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    Take a look at our papers for our March Committee Meeting.

  39. What people are telling us: October - December 2019

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    Find out what the public has been telling us about health and social care from October to December. This briefing also looks at and examines emerging themes across services, focusing on healthcare for trans people, and access to wheelchair services.

  40. Our advice on the NHS objectives for 2020-21

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    Each year, we share with Government the issues we believe should be included in the objectives for the NHS for the year ahead. Read our advice and find out how the NHS Mandate this has been affected by COVID-19.

  41. Our public Committee Meeting June 2020 supporting materials

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    Take a look at our papers for our June Committee Meeting.

  42. Who we are and what we do

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    Here are some easy read resources to explain who we are and what we do.

  43. Our equality, diversity and inclusion statement and action plan

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    Equality, diversity, and inclusion are at the heart of our values. This statement and plan shows how we plan to ensure everyone should have a fair and equal experience using health and social care, particularly those who may face discrimination.

  44. The Doctor Will Zoom You Now: getting the most out of the virtual health and care experience.

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    Our insight report sets out the key findings from our work with National Voices, Traverse, and PPL as we explore people’s experiences of remote appointments since the start of the pandemic.

  45. COVID-19: What people are telling us about their care

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    Find out what the public has been telling us about health and social care from April - June 2020, including the key issues people have faced because of the COVID-19 pandemic.

  46. Our public Committee Meeting September 2020 supporting materials

    Report -

    Take a look at our papers for our September Committee Meeting.

  47. 590 people's stories of leaving hospital during COVID-19

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    Our new report with the British Red Cross looks at how well the new hospital discharge policy is working for patients, carers and healthcare professionals.

  48. Public Committee Meeting December 2020

    Report -

    Take a look at our papers for our December Committee Meeting.

  49. Our annual report 2019-20

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    Since COVID-19 struck, the work of the Healthwatch network to support and listen to local people became more crucial than ever. Find out more in our 2019-20 annual report to Parliament about how we have helped make care better.