Latest news and views
NHS complaints system lets people down, new research warns
Making a complaint is a right enshrined in the NHS Constitution. Yet, our research found a number of barriers that prevented people from making a complaint about their healthcare.
News
Championing community concerns to restore access to pharmacy care
Healthwatch Richmond championed the voices of their community to secure a new pharmacy for residents of Hampton.
News
Jayne's emergency: a call for change
As pressure mounts on emergency care services, one patient's story shows why change is needed to ensure everyone can accesses urgent care when they need it.
Blog
Join us this February for 'Share for Better Care Week'.
Get involved in a national week of action to help more people have a stronger voice in their care.
News
New government plan aims to cut NHS waiting times
Read our response to the plan, which aims to tackle record NHS waiting times and improve people's experience while they wait.
Response
New NHS elective care target - our response
Today the prime minister Kier Starmer has pledged to meet the target to get 92% of NHS patients treated within 18 weeks of referral. Read our response.
Response
Pay or stick it out? Annette's dentistry dilemma
People consistently tell us how they struggle to get NHS dental care.
Annette's is one such story. She faced hard decisions…
Annette's is one such story. She faced hard decisions…
Blog
How can we better support people to stop smoking and vaping?
Smokers and vape users can struggle to access stop-smoking services and education. Their feedback reveals poor promotion, long waits, and inflexible…
Blog
Joint-letter about the dangers of ‘corridor care’
Healthwatch England and a coalition of trade unions, professional bodies, charities and patient groups, call for an end to treating patients in…
Response
Latest reports and publication
A pain to complain: Why it’s time to fix the NHS complaints process.
Our new report warns people face many barriers to making a complaint about NHS healthcare.
Find out more
Front and centre: Our annual report 2023 – 2024
Our 2023 – 24 annual report outlines how the public’s stories have changed care for the better, and the work we’re doing to make sure that the health and social care system puts patients at its very heart.
Find out more
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