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News and reports

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What do women want from health services?

As the government prepares to refresh the Women Health’s Strategy, we share new findings on women’s top priorities.
5 March 2026
Blog

How will the new GP contract improve the experience at your local practice?

What will the new GP contract mean for your care? And how did we use your feedback to call for a contract that works for you?
25 February 2026
Blog

Refugee and asylum seekers’ experiences of using the NHS

People are struggling to find the right information and are receiving care that’s not culturally appropriate.
24 February 2026
Blog

A&E nightmare: Shelley's 26-hour ordeal

Shelley's story shines a light on the crisis affecting emergency departments across England.
11 February 2026
Blog
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Corridor care and long waits: what are people experiencing in A&E?

Our insight into A&E experiences during a busy winter period found long waits and care in unsuitable spaces left people suffering an emotional and physical toll.
11 February 2026
Blog

AI in NHS care: what’s the impact, and what do people think?

As the Government attempts to ‘make the NHS the most AI-enabled care system in the world’, the public’s early experiences show it may be causing as many issues as it aims to solve.
29 January 2026
Blog

People struggle to access weight loss drugs on the NHS

People have told us that weight loss drugs are transformative, but that there are problems accessing them on the NHS, especially since they were made available via GPs last June.
15 January 2026
Blog

What are people telling us about urgent dental care?

When it's hard to find an NHS dentist, many people turn to urgent dental care to treat routine problems.
15 December 2025
Blog

How well are patient transport services performing?

Travelling to healthcare appointments is challenging for some people. Read what people told us about their experiences the difficulties they face booking and using patient transport services.
19 November 2025
Blog

Beyond the Battlefield: Veterans' Struggles for NHS Care

These stories show how some veterans are struggling to get the care they need.
9 November 2025
Blog

Supporting veterans to live well

Veterans face unique challenges in getting the health care they need after they leave the military. Find out how Healthwatch teams across England have been helping veterans to get the care they need.
9 November 2025
Blog
Man drinks a cup of coffee

AI and algorithms in healthcare – what are the risks and opportunities for the NHS?

Our latest research shows that while most men turn to the NHS most often for information on staying healthy, one in five are now using platforms such as TikTok, Instagram and YouTube and almost one in 10 are using Artificial Intelligence (AI) chatbots.
5 November 2025
Blog

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