Getting good social care can make a big difference in someone's life. But are people always receiving the help they need? Find out what people have told us and how we think social care support could be improved.
Thousands of people tell us their first-hand experiences of care every month. We've looked closely at some issues people told us about in June to help NHS and social care decision-makers improve support.
Our research on GP referrals highlighted the frustration patients experience due to long waits and a lack of support. This latest analysis looks at people’s experience of getting a cancer referral.
A new report by MPs into dental care, which draws upon the experiences people have shared with us, has called for urgent reform so more people can access an NHS dentist.
By law, people in England have the right to get healthcare in the format they can understand. However, there’s a growing body of evidence suggesting that this is not happening. Read our policy position.
As we celebrate 75 years of our NHS and look to a future where everyone can get the care they need, we celebrate some of the people who took the time to share their experiences with us and helped make care better for everyone.
With the NHS turning 75 this week, our Chief Executive reflects on why listening to users of health and care services is so integral to improving the quality and safety of care.
The commitment to personalised care has been a cornerstone of NHS policy on maternity care for many years. A crucial part of personalised care is good communication, listening and agreeing on actions together. In this blog, we share new mothers' stories highlighting the role of communication and choice.