When people complain about poor care, it can be a real opportunity for services to listen and change. We’ve highlighted five ways services can do this.
What can services do to give people more control over their health and wellbeing? It starts with clear communication.
It’s difficult to take charge of your health and make good use of the support available when services don’t communicate with you in a way you can understand.
One man shares his experience of mental health conditions and calls on others to do the same.
Ben Keyte, who has lived with mental health conditions for the last 20 years, is encouraging people to share their views about how NHS care should improve.
People share how the NHS can empower them to take charge of their health and wellbeing.
To help the NHS meet the huge and growing demand for its services, it needs to give people greater control over their health and the way they access support.
It’s vital that patients are treated with compassion, and that professionals are empowered to show it. We look at four ways services can be more empathetic to improve care.
Our new research explores what matters most to people when seeking emergency care. We look at how this information could be used to ensure NHS performance figures are more meaningful to the public.