This report highlights what people have told the Healthwatch network about their experience of making a complaint about health and social care services.
Our strategy for 2014/16 sets out how, by working together, the Healthwatch network will truly champion the interests of those who use health and social care services.
Our Annual Report explains the role of Healthwatch England and local Healthwatch and highlights our activity for the first six months of our life, from 1 October 2012 to 31 March 2013.