What do men think of health and care services?
Local Healthwatch go on tour to see what men in the pubs and clubs of Blackburn with Darwen really think about health and care services.
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Healthwatch help people in south London get support after leaving hospital
Being discharged from hospital isn’t just about going home – it’s about the care and support you receive afterwards too. Read about two local Healthwatch who have won an award for working together to help people in south London get what they need.
Being discharged from hospital isn’t just about going home – it’s about the support you receive afterwards too. Read how two local Healthwatch have won an award for helping people in south London get what they need.
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Local complaints systems: how well are they working?
This toolkit is designed to help local Healthwatch scrutinise local complaints systems, make recommendations based on findings and follow through on the improvements they ask for.
Report
Parents and carers help GPs in Crawley become autism-friendly
Parents and carers of autistic children have won an award for their work training staff at GP surgeries in Crawley to make their practices more autism-friendly.
After years of stressful visits with children with Autism Spectrum Disorder to the doctor, a group of parents and carers decided to call for change.
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New drive to improve social care complaints handling
Listening to feedback and learning from it is vital to improve quality of service. We have launched a new toolkit to help councils, care staff and services work together to build a positive culture around complaints and the opportunities to learn.
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Healthwatch Network Award Winners 2017
The Healthwatch Network Awards recognise the ways in which Healthwatch across the country have helped make people’s views of health and social care services heard over the last 12 months. Take a look at our winners this year.
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Man with dementia leads improvements to care for people in Shropshire
A Shropshire man with dementia has been using his experiences to help improve support for local people with the disease.
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Our response to CQC's report on the quality of adult social care services
The CQC has today published a report highlights the findings from its adult social care inspections from 2014-2017.
The 'The state of adult social care services 2014 to 2017' report looks at what the CQC has found about the quality of care across the full range of adult social care services that it regulates.
Response
Speaking up helps improve care for sheltered housing residents
A 96-year-old sheltered housing resident and manager have helped improve ambulance services in Dorset.
Rosetta West, who lives at Melton Court sheltered housing in Poole, waited for over four hours for an ambulance after a fall. Find out how she worked with Healthwatch to make sure this wouldn't happen to other people.
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Parent secures changes to orthotics services by sharing her son’s experience
Speaking up about her son’s experience saw one woman help improve orthotics services for people across the country.
Rebecca’s son has needed orthotics support since he could stand. Such devices help people to move, live independently, and to relieve pain.
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Meet the patients helping to heal the NHS
Almost 300,000 people have shared their stories in the last year to help improve care. Our new #ItStartsWithYou campaign highlights the difference patient feedback can make.
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Volunteer shares experiences of Asperger’s Syndrome to encourage young people to speak up
A 24-year-old woman in Dorset has been leading the charge in helping health and care services in the county understand the issues affecting young people.
An active and passionate member of the community, Joely has worked hard to encourage children and young people to speak up about what they think of local health and social care services.
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