Thank you: Over 18,000 people say what they think would make the NHS better

Thousands of people tell Healthwatch how they want local health services to improve.
Thank you image

We want to say a huge thank you to everyone who has shared their feedback with us about how the NHS Long Term Plan is implemented locally.

Healthwatch throughout England have been speaking to people about how they would like to see the changes set out in the NHS Long Term Plan implemented in their area.

The plan sets out a number of ways in which NHS care needs to improve, so local communities took the opportunity to have their say about what those changes should look like – both in person and via an online survey.

Healthwatch went out and about in their communities to hear people’s views. The team in Gloucestershire and Somerset went to supermarkets, car boot sales and hospitals across the regions to find out what people think, whilst Healthwatch in East Yorkshire and Hull chatted to people out shopping. 

So far we have heard from over 18,000 people about the changes they want to see to the NHS, with hundreds of surveys still being completed in areas across the country. Healthwatch will now share this feedback with local services to inform how the Long Term Plan is implemented in their area.

What did people say?

We asked people to share their views about how the NHS can better support their overall health, and how it can improve care for specific conditions too.

People spoke to us about how the NHS can give them more control of their care, help them to stay healthy, and provide better support. They also shared their views about how the NHS can better support people affected by cancer, dementia, mental health, heart and lung conditions, learning disabilities and autism.

Here are some examples of the feedback people shared with us.

A human touch: Cancer survivor shares the key to great care

“I think it’s important that staff keep on smiling and have a real human approach when it comes to cancer care,” - 71-year-old Dave Simpson https://t.co/sX3XZRvepy. #WhatWouldYouDo to improve cancer services near you?

— Healthwatch England (@HealthwatchE) April 16, 2019

*Kate* thinks there should be more investment in mental health in schools

*Kate* thinks that there should be more investment in mental health in schools. #WhatWouldYouDo to improve mental health support near you? Tell us what you think in this survey: https://t.co/hwYAY6eyHF pic.twitter.com/TxuNvC5Baj

— Healthwatch England (@HealthwatchE) 22 March 2019

Three ways the NHS can help autistic people or people with learning disabilities have a say

#Healthwatch volunteer June thinks services should support people with a learning disability or autism to share their feedback. Take a look at her top tips: https://t.co/plqagkNnRy. Tell us #WhatWouldYouDo to improve NHS services in our online survey.

— Healthwatch England (@HealthwatchE) April 2, 2019

How the NHS can make care better for people with Down syndrome

What support is available to help children with learning disabilities and their families live happy, healthy lives? Nicola, whose teenage son has Down syndrome, tells us how she would change #NHS services: https://t.co/iOePzhZuzV #WhatWouldYouDo

— Healthwatch England (@HealthwatchE) April 3, 2019

Consistency: The key to better care for people with heart and lung conditions

John told us how he would improve heart and lung services, "Some patients feel afraid and unsafe when they complete the rehab course, some ongoing support would help. Ideally in the patient’s own home." Do you agree? Tell us #WhatWouldYouDo in our survey. https://t.co/TpyqsrrtNC

— Healthwatch England (@HealthwatchE) 18 April 2019

 

Early diagnosis: The key to better care for people affected by dementia

A man whose wife has dementia shares his views about what would make care better. "Early diagnosis is not a cure but it is a start." Read more about David's experience and tell us #WhatWouldYouDo to improve support for people with dementia. https://t.co/VkENT5NEKT

— Healthwatch England (@HealthwatchE) 29 April 2019

More than medication: The key to better mental health support

Does speaking up make a difference? Ben shares his experience with us “I would encourage others to share their experiences of mental health services with their local Healthwatch, as the more people who leave feedback the greater chance there is of change.” https://t.co/DAePoEDc8R

— Healthwatch England (@HealthwatchE) April 18, 2019

“Unfortunately the biggest barrier was communication between the relevant services. It’s important that services come together at the appropriate time to enable carers to support their relatives at home for as long as possible.” Tell us #WhatWouldYouDo https://t.co/VkENT5NEKT

— Healthwatch England (@HealthwatchE) 30 April 2019

What next?

Thanks to the over 18,000 people who shared their views with us about the changes they want to see to the NHS.

Healthwatch will now share this feedback with local services to inform how the Long Term Plan is implemented in their area. Look out for more details about the kind of changes people said they'd like to see in the coming months.