Our response to the Clwyd/Hart Review into NHS Complaints Handling

After the publication of the Francis report, that looked at the failings of Mid Staffordshire NHS Trust, the Prime Minister and the Secretary of State for Health commissioned a review of NHS hospital complaints handling.

The aim of the review is to looks at how complaints about care in NHS hospitals made by patients, their carers and representatives are listened to and acted on by hospitals.

We wrote to Right Honourable Ann Clwyd MP and Professor Tricia Hart to share what our research has shown about people’s experiences of making a complaint about health and care services.