A step forward in improving NHS complaints?
Every year there are 10,000 serious untoward incidents reported across the NHS, with 338 ‘never events’ identified in 2013-14.
With the introduction of the new Independent Patient Safety Investigation Service, the Government has created an organisation dedicated to addressing the most serious cases – ensuring patients and families get answers and that the NHS learns from its mistakes.
From April 2016, the Independent Patient Safety Investigation Service will offer support and guidance to NHS organisations on investigations and carry out some investigations itself.
They have been seeking people's views and feedback to help shape the new investigation function. We have shared what people have been telling the Healthwatch network about their experience about making a complaint, and what they want from an effective complaints process.
Downloads
This briefing builds on our work to date on complaints handling in health and social care and outlines how we see IPSIS operating to ensure it provides people with what they want and need.
