Report -
Find out what the public have been telling us about health and social care over the last three months.Blog -
Our research shows that emergency readmissions to hospital have risen by 9.35% in the last year. Janet's story shows why it's important we understand why this is happening.
Report -
New research indicates spike in emergency readmissions to hospital over the last year. Our report calls on NHS to fix the data gaps to help understand why.Report -
Our new research explores what matters most to people when seeking emergency care.Report -
Find out what the public have been telling us about health and social care from January - March this year.Report -
Find out what the public have been telling us about health and social care from April to June this year.Report -
Find out what's working well for people and what needs to improve when it comes to people's experiences of travelling to and from NHS appointments, in our new briefing.Report -
Find out what the public has been telling us about health and social care from July to September this year.
This briefing also looks at emerging themes across services and examines what people have been telling us about support for incontinence.Report -
Our latest briefing illustrates the chain of factors which impact on people's experiences in A&E.Blog -
Our latest research illustrates the chain of factors which impact on people’s experience in A&E. The purpose of our research is not to argue for or against replacing the current four-hour target, but to inform the ongoing debate surrounding NHS.Report -
Find out what the public has been telling us about health and social care from October to December. This briefing also looks at and examines emerging themes across services, focusing on healthcare for trans people, and access to wheelchair services.Blog -
We share how your feedback has improved hospital waiting rooms for people with sensory disabilities.Report -
Find out what the public has been telling us about health and social care from April - June 2020, including the key issues people have faced because of the COVID-19 pandemic.Report -
Our new report with the British Red Cross looks at how well the new hospital discharge policy is working for patients, carers and healthcare professionals.Blog -
Two volunteers from Healthwatch Northamptonshire worked with a local hospital to make real changes for the patients. Find out why this important work won them a 2020 Healthwatch network award.Report -
Since COVID-19 struck, the work of the Healthwatch network to support and listen to local people became more crucial than ever. Find out more in our 2019-20 annual report to Parliament about how we have helped make care better.Report -
Our new evidence raises further concerns about the defensive and obstructive culture around complaints in the NHS.Report -
With the help of 101 local Healthwatch, we heard from over 3,000 people who shared their stories with us about their experiences of the discharge process.Report -
In the last two years, over 2,000 people have shared their experiences of leaving care with Healthwatch.Report -
As part of our work to understand people's experiences of leaving hospital, we have today published a new analysis of NHS emergency readmissions dataReport -
As part of our research into unsafe discharge from hospital and care settings we conducted a Freedom of Information Request in May 2015 of 164 hospital trusts.Report -
Our latest findings reveal what people have been telling us about their experience of urgent and emergency care services.Blog -
NHS 111 First is now obliged to offer pre-booked slots at A&E for people needing non-life-threatening care.Report -
NHS and social care services only make the best decisions if they listen to the people they care for. Read our Annual Report to Parliament to see how your feedback has helped decision-makers prioritise what matters most.Blog -
Find out what was included in the recent urgent and emergency care recovery plan, and how this will affect services next winter.Blog -
Our research on GP referrals highlighted the frustration patients experience due to long waits and a lack of support. This latest analysis looks at people’s experience of getting a cancer referral.Report -
With record NHS waiting times, the ongoing impact of the pandemic, and industrial action in the NHS, we've conducted research to understand the extent to which NHS patients are having their care disrupted and the impact this is having.Blog -
Good communication with patients goes a long way.Blog -
The public needs a bold vision for health and care services, informed by the wealth of patient experience we’ve collected over the past decade.Blog -
Chris McCann, Director of Communications Insight and Campaigns at Healthwatch England, explains the role people can play in improving health outcomes in their communities.Report -
This briefing shows how engagement and participation with people and communities can deliver real benefits to the health and care system.Blog -
As Remembrance Day approaches, we hear from army veteran Shaun about how long waiting times affected his ability to access NHS care.Report -
This briefing shows how people's experiences can be used to support the development of a long-term vision for the NHS to strengthen these services.
Report -
Find out how the NHS can work better across teams to help people who are receiving care.Blog -
Our research reveals worrying problems with hospital discharge arrangements. Many people told us they are not given the right support or information when being discharged from hospital. Read their experiences and our calls to action.Report -
Performance numbers and the media highlight the issues the NHS faces – but they only tell part of the story. Our new report brings to light the public’s perspective on the state of health and social care.Blog -
As part of our report The public’s perspective: The state of health and social care, we have set out recommendations for decision makers across ten key areas.Report -
We've looked at feedback about what works and what doesn't when it comes to outpatient care. Learn the key issues and read our recommendations.Blog -
With a record number of patients stuck in A&E, our CEO Louise Ansari wants to see a longer-term plan to improve conditions in which people wait for life-saving care. This should include real-time monitoring and reporting on patient experience.
