1. Making it easier to share your feedback – a new Single Complaints Statement for social care

    Blog -

    We have worked with the Local Government and Social Care Ombudsman, as part of the Quality Matters initiative, to help make it easier for the public and professionals to understand how to make and respond to social care complaints.

  2. Making a complaint about social care services – what should you expect?

    Advice and Information -

    Here we look at six things you should expect when making a complaint about social care services.

  3. Work in the NHS? Five ways to let people know you’re using their views to improve care

    News -

    Every year, NHS and social care staff receive millions of pieces of feedback from those using services. Read these top tips to help ensure people know how you are using their feedback to improve care.

  4. How was your experience of making a complaint?

    News -

    Have you had to make a complaint? Take our poll to see how your experience measured up against other people's.

  5. Response to rising number of complaints about poor hospital discharge

    Response -

    Today, the Parliamentary Health Service Ombudsman has reported a 36% increase in the number of investigations linked to people having a poor experience of leaving care.

  6. HSCIC publish new figures on written complaints to the NHS

    Response -

    New figures show that approximately 27,900 new written complaints were made to the NHS between July and September 2015.

  7. A step forward in improving NHS complaints?

    Response -

    We share what people have been telling the Healthwatch network about their experience making a complaint about NHS services to help inform the new investigation function of IPSIS.

  8. How IPSIS could help improve the way the NHS handles complaints

    News -

    From April, the Independent Patient Safety Investigation Service will start work. We look at what it will do and how it could help improve the way the NHS improves complaints.

  9. New GP surgery to open thanks to local Healthwatch

    News -

    When people complained that they couldn’t get GP appointments in Tottenham Hale, local Healthwatch decided to find out the root cause of the problem.

  10. Every Voice Matters - our Annual Report to Parliament 2015-16

    News -

    Published today, Every Voice Matters, our Annual Report to Parliament 2015-16, outlines how together we are putting people at the heart of care.