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Two-thirds fewer people are waiting more than two years for elective care, new figures have shown. Our national director Louise Ansari highlights that low income, gender and ethnicity affect people’s experience of waiting.Event -
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A total of 42 new integrated care systems (ICS) come into force today. Read our response.Blog -
Before the COVID-19 pandemic, we asked people about their experiences of getting mental health support. Three years on, we look at what has changed and the questions the NHS needs to answer.Blog -
Jo lives with mental health challenges, including depression and borderline personality disorder. They share their story of waiting for the right support and explain how the NHS could improve their life.Blog -
Ian shares his story of trying to access mental health support and its impact on his wellbeing. Do you have an account that NHS services could learn from?Response -
The latest GP patient survey shows that overall satisfaction with services has fallen and more people are avoiding making an appointment. Read our response.Response -
Thanks to you, NHS England will take several steps to ensure better dental support for people with complex problems and improve the information for those trying to find an NHS dentist. Read our response.Response -
Record NHS waiting times appear to be increasing the number of people paying for private care, according to a new BBC analysis. Read our response.News -
Our new deep-dive analysis of people's experiences of healthcare communication is a stark reminder of why NHS England and the 42 new Integrated Care Systems need to ensure services abide by the Accessible Information Standard.
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The Accessible Information Standard gives disabled people and people with sensory loss the right to get healthcare information they can understand and communications support if needed. Find out what people who need communications support told us.
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The NHS has announced a new plan and more money to improve support for Long Covid. Find out how the experiences you shared helped make the difference.Blog -
It's easy to think that the feedback you give us doesn't make a difference. We want to show you how this isn't the case.News -
A new investigation from BBC News and the British Dental Association has found nine in 10 NHS dental practices across the UK are not accepting new adult patients for treatment under the health service. Read our response.Response -
NHS England has achieved the first milestone in its plan to eliminate backlogs caused by Covid. Read our response.Page -
Help make sure more people get healthcare information in the way they need it.Page -
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New plans to open surgical hubs should reduce the backlog of patients waiting for care. Our National Director Louise Ansari highlights the need for a focus on tackling health inequalities.Advice and Information -
When you need specialist NHS support, like hospital tests or treatment, you often need a referral from your GP first. Find out what this includes and what to expect.News -
Have you or your loved one struggled to get a GP referral for tests or treatment?Response -
With the NHS experiencing the busiest summer on record, the waiting list for treatment has hit a new high, according to latest figures. Read our response.Blog -
Find out how to contact us using a British Sign Language (BSL) interpreter.Response -
The government will today announce its plans to improve access to GPs, including same-day appointments for those that need them. Read on our response.Report -
Take a look at our supporting papers for the June committee meeting.Report -
Our latest findings reveal what people have been telling us about their experience of urgent and emergency care services.Page -
Thousands of people tell us their first-hand experiences of using health and care services every month.
We want to help decision-makers, like you, understand critical areas for improvement based on patient feedback, so you can invest in the areas that matter most.Blog -
Would you know where to turn for social care support? New polling finds over 40% of people don’t. This confusion can result in people not getting the care they need. Read our latest findings.
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Our latest findings show that people with chronic and long-term health conditions often miss out on giving their feedback about care. As part of the Because We All Care campaign, we are working with the Care Quality Commission (CQC) to change this.News -
Urgent and emergency care services are under pressure. Our research shows that public confidence has fallen. Read our evidence about how people’s experiences can be improved by performance targets that are aligned to what matters most.News -
With a record seven million people awaiting hospital treatment, Louise Ansari, our National Director, told BBC News that people need reassuring that the NHS is still there to help them.News -
GPs are often the first port of call for onward support. Unfortunately, people tell us it’s difficult to get a GP appointment. Read our insight and the recommendations we’ve made to decision-makers on how people’s experiences can be improved.Report -
Our new research explores experiences of maternity services.News -
The Care Quality Commission (CQC) has published its annual State of Care report, which highlights that gridlocked health and care system is leading to deterioration in people’s access to and experience of care.Advice and Information -
Becoming a parent can be a wonderful and exciting experience, but it can also be overwhelming. To help, we’ve broken down the pregnancy care you should expect from the NHS.Page -
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Pregnancy is a major life event for any family. It can be joyful and fulfilling but also challenging. We’re launching a national survey to understand if care works for new mothers and birthing parents. Share your story.News -
Getting to healthcare appointments can be impossible for some people – especially those who cannot travel or afford it. Find out what we’ve recommended decision-makers do to improve the situation.Advice and Information -
What is the six-week postnatal check for new mothers and why it’s important that you attend it? In this advice piece, we cover all the basic questions you may have about it.Response -
Read our response to the latest NHS data on cancer support.Report -
Take a look at our supporting papers for the November committee meeting.News -
Healthwatch Hackney wins Impact Award in a tight competition showcasing the outstanding work done by local Healthwatch over the last year.News -
Belinda Black to join Healthwatch England CommitteeResponse -
We’ve called on NHS England to support people during any industrial action by staff.News -
Recent reports highlight consistent failures in maternity care. Find out what we're calling for to help people get the right care and support they need.Response -
Figures from NHS England show 7.2 million people were waiting to start routine treatment at the end of October, up from 7.1 million in September. Read our response.News -
Having a baby can bring many positive feelings and experiences but can also be overwhelming and challenging. Getting the proper support is vital to help new mums and their babies stay well. Find out how this is improving in South Gloucestershire.Response -
Following reports that life-saving cancer care could be affected by strike action. We have written to the RCN asking for the issue to be clarified.
