News and reports

Find out about the eighteen projects chosen for their work to improve care using your feedback.

This Share for Better Care Week (24 February – 2 March), we have teamed up with Dr Ranj and Care Quality Commission (CQC) to urge people across England to take three spare minutes to feed back on their recent health and social care experiences.

Hospital discharge processes are in place to help you leave hospital safely. Whether you're returning home or, moving onto another care provider here’s what you should expect when it’s time to leave hospital.

We have joined The King’s Fund and National Voices in highlighting the scale and impact of poor NHS administration and patient communications.

Poor access to GP care is affecting Leonora's health.

The government's Tobacco and Vapes Bill promises to create a "smoke-free generation", but can more be done to educate young people on the risks of smoking and vaping?

Get involved in a national week of action to help more people have a stronger voice in their care.

Every winter, the NHS is under pressure to free up beds. However, getting hospital discharge wrong can harm both patients and services. We look at what people have told us about leaving hospital, and the lessons the NHS can learn to improve the support patients get.

A second opinion is when you choose to request the expertise of another healthcare professional after you've been given a diagnosis or treatment plan. What are the new rules about second opinions and and how can you request one?

Using your feedback, find out the top three priorities we've told the Government the NHS should focus on this year.

This winter, NHS hospitals and emergency services are under severe pressure. We examine the impact this has on patients and explore steps that could help prevent future problems.

Making a complaint is a right enshrined in the NHS Constitution. Yet, our research found a number of barriers that prevented people from making a complaint about their healthcare.