When you need specialist NHS support, like hospital tests or treatment, you often need a referral from your GP first. Find out what this includes and what to expect.
The experiences we are hearing from feedback across England show that people are waiting a long time for care. Our recommendations to the government set out how mental health services can be improved and provide better care for patients.
The NHS is transferring more services from hospitals to local communities. This simple story from Milton Keynes highlights why patient feedback is crucial to the success of these changes.
The British Medical Association has announced today that GPs will start capping appointments in an immediate work-to-rule action following a dispute over funding levels. Read our response.
With NHS premises in a dire state and a repair backlog growing, we have analysed people's experiences of the NHS estate, including hospitals, A&E waiting rooms, and parking facilities.