News and reports

NHS England has issued new guidance to GP practices across the country on facilitating more face-to-face appointments for patients.

People have told us they want to feel listened to and involved in decisions about their social care. Here are six things you should expect from care services, according to guidelines.

We responded to Health and Social Care Committee (HSCC) report following the Government’s White Paper proposals for the reform of Health and Social Care.

Our updated strategy includes a stronger focus to understand and amplify the views of those who are not heard by health and care services. Our national director explains why.

Find out more about our plans for 2020-21.

Read our strategy to find out about the difference we want to make by 2026 in partnership with local Healthwatch.

Sir Robert Francis QC, Chair of Healthwatch England responds on behalf of our staff and volunteers.

Each year, we share with Government the issues we believe should be included in the objectives for the NHS for the year ahead. Read our recommendations.

Our new report looks at how the COVID-19 pandemic has changed the way people access their GP and how this affected people's experience of care.

Our response to CQC's report, ‘Protect, respect, connect – decisions about living and dying well during COVID-19.'

During COVID-19, people have relied on NHS 111 more than ever to get urgent medical advice. Our latest research looks at people's experiences of NHS 111 and awareness of the new A&E time slot booking service.

Take a look at our papers for our March Committee Meeting.