This report highlights what people have told the Healthwatch network about their experience of making a complaint about health and social care services.
Our new report highlights the complexity of the process someone needs to follow to make a complaint about their health or social care service.
Using the views and experiences of patients and their families, have published our findings from our investigation into the utterly bewildering and largely ineffective complaints system in health and social care.
We share our views on government plans to provide medical researchers and NHS managers with access to people’s personal medical records.
We are calling on the Rt.Hon Mr Hunt to create a single regulatory regime for different uses of patient records and ensure that people have the right to opt out of all government data sharing projects.
Read our response to The Department of Health’s consultation on proposals to strengthen the controls on the use of an individuals health and care data.
Our response also includes issues that people have been sharing with local Healthwatch across the country about worries about the security of their data.
Healthwatch from across England share their concerns in Westminster to make sure people can have their say about changes to health services in their area.
Healthwatch from across England share their concerns in Westminster to make sure people can have their say about changes to health services in their area.