Hospital policies on making a complaint - FOI results
Our new evidence raises further concerns about the defensive and obstructive culture around complaints in the NHS.
Report
Those who witness poor care being denied right to complain by NHS
New research shows 1 in 3 of hospitals across England are turning away concerned citizens wishing to report incidents of poor care that they have witnessed.
Our new evidence raises further concerns about the defensive and obstructive culture around complaints in the NHS.
News
Our response to the CQC's national A&E survey
The CQC has today published their latest survey results about people’s experiences of emergency departments in England.
The 2014 Accident and Emergency Patient Survey shows that most patients have a good experience of attending A&E, rating it seven or above out of ten.
Response
Our response to the legal Duty of Candour coming into force for health and social care organisations
New law to help improve patient safety, transparency and leadership in the NHS.
The new law places a legal duty on hospital, community and mental health trusts to inform and apologise to patients if there have been mistakes in their care that have led to significant harm.
Response
Don’t blame patients for the bed crisis
New figures show a significant increase in the number of delayed transfers of people between hospitals, care homes and community services. We look at what people are telling Healthwatch about their experience.
Official stats out this morning show the number of cases in October increased by 19 per cent compared to the previous year.
News
My expectations for raising concerns and complaints
What should people expect when it comes to raising concerns and complaints about health and social care? Our new report explains.
Report
Using people’s views of good complaint handling to improve experiences
New joint report highlights what people can expect when making a complaint about health and social care services.
New joint report highlights what people can expect when making a complaint about health and social care services.
News
The State of Support 2014/15
Find out what funding the Healthwatch network has received to carry out its statutory activities for 2014/15.
Report
Our public Committee Meeting October 2014 - supporting materials
Find out what happened at our public Committee Meeting.
Report
Trouble finding an NHS dentist? You're not alone...
People all across the country are venting increasing frustration about access to and the quality of NHS dentistry services. Find out more below.
Blog
Suffering in silence
This report highlights what people have told the Healthwatch network about their experience of making a complaint about health and social care services.
Report
Our Annual Report 2013/14
Our Annual Report, Loud and Clear: Making your voice heard highlights our work and the work of the Healthwatch network over the past 12 months.
Report