News and reports

Listening to feedback and learning from it is vital to improve quality of service. We have launched a new toolkit to help councils, care staff and services work together to build a positive culture around complaints and the opportunities to learn.

The Healthwatch Network Awards recognise the ways in which Healthwatch across the country have helped make people’s views of health and social care services heard over the last 12 months. Take a look at our winners this year.

A Shropshire man with dementia has been using his experiences to help improve support for local people with the disease.

The CQC has today published a report highlights the findings from its adult social care inspections from 2014-2017.

A 96-year-old sheltered housing resident and manager have helped improve ambulance services in Dorset.

Speaking up about her son’s experience saw one woman help improve orthotics services for people across the country.

Almost 300,000 people have shared their stories in the last year to help improve care. Our new #ItStartsWithYou campaign highlights the difference patient feedback can make.

A 24-year-old woman in Dorset has been leading the charge in helping health and care services in the county understand the issues affecting young people.

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

Local people need to be given opportunities to contribute to changes to the NHS from the beginning of any decision making process.

After reviewing over 150 entries, we are pleased to announce all of the finalists for the Healthwatch Network Awards 2017.

The Care Quality Commission (CQC) has today published a report that explores how eight NHS trusts have been able to make significant improvements in the quality of care.